We offer FREE SHIPPING as an extension of the high quality service we provide. Our expert care of our Koi extends to the way we transport them to you.
Our Koi are double-bagged with pure oxygen and placed in a sturdy Styrofoam shipping box in order to minimize drastic changes in temperature during shipment. This also provides a layer of protection against any jostling on the exterior of the shipping box. The Styrofoam box is then sealed and placed in a cardboard carton to provide yet another buffer and ensure safety of your Koi.
Our cartons are clearly marked with special handling requirements instructing delivery personnel to use extra care. Please schedule the arrival of your Koi for a time when you will be able to receive the package immediately upon delivery.
Shipping Policies & Rates
With our FREE shipping policy, what you see is what you get! There are no additional packing charges, extra fees for special temperature packing, preparation fees or fuel surcharges. Our FREE shipping offer is only for the contiguous 48 states.
Minimum Order: No Minimum
Standard Ship Method: UPS Next Day Air
Shipping by UPS or FedEx only
After trying many shipping methods over the years, we finally decided to work exclusively with UPS and FedEx. While this is definitely more expensive, we experience better service and a very low percentage of claims. As a show of good faith and in order to offer an affordable service, we subsidize the shipment cost for all customers.
Acclimatization
In order to acclimate the Koi to your pond, float the fish in the sealed plastic bag for approximately 40 minutes (or up to 60 minutes if there is a big difference in the temperatures in the bag to that of the pond). This will allow the temperature in the bag to become the same as the water in the pond or tank.
If while floating, the plastic bag is exposed to the full sun, place a towel over the bag during this time to avoid overheating.
Remove fish from plastic bag by hand or with a net and carefully place them in your pond. You should always try to avoid pouring the water from the bag in which you have just transported your Koi. By this time the bag’s water may have a build-up of ammonia and other bacteria.
Our top tip: Do not feed the Koi the first day; they are still adjusting to your pond.
